UK firms give broadly positive feedback on HMRC customer service

According to a recently-published HMRC survey, 55% of UK mid-size businesses are satisfied with the customer service the Revenue has provided to them.

In 2016, HMRC polled 1,800 UK businesses, with a view to examining firms’ experiences in dealing with HMRC; their perceptions of current tax administration; their attitudes towards tax compliance; and their awareness of recent tax policy.

The survey revealed that 45% of businesses with 250 employees or more gave positive feedback on HMRC’s customer service – a rise when compared to the previous figure of 34%, recorded in 2015.

It also found that ‘HMRC getting tax transactions right’ proved to be the most important factor in determining firms’ overall experience. 57% of survey respondents gave a positive rating in regard to this, HMRC found.

Meanwhile, 76% of businesses surveyed stated that HMRC treated them fairly, and 81% believe that it treated them honestly.

However, 73% of firms stated that they do not believe that HMRC minimised the time, cost and effort associated with handling tax affairs. 

HMRC’s customer survey can be viewed in full here.

Integrated with Accomplish CMS